SHIPPING INFO
Ready-to-wear wigs: orders will be shipped out within 3 business days.
Customized wigs: shipping is between 5-7 business days
Standard shipping: 4-5 business days
First-class shipping: 2-3 business days
GENERAL INFO
At Hair by Nana, we are committed to providing exceptional service and support to our valued customers. If you have any questions or concerns regarding your order, please do not hesitate to reach out to our customer care team via email at info@myhairbynana.com or by calling +447399681793. We strive to respond to all inquiries within 24 hours to ensure your shopping experience is smooth and enjoyable. Thank you for choosing Hair by Nana!
TERMS & CONDITION
Terms and Conditions for HAIRBYNANA LIMITED.
Last Updated: 28/03/2025
These Terms and Conditions ("Terms") govern your use of our website and services at www.myhairbynana.com. By accessing, browsing, or purchasing from this Website, you agree to comply with and be bound by these Terms. If you do not agree with any of these Terms, please do not use our services.
1. General Information
1.1 Company Information
Hairbynana Limited is a business registered under The Registrar of Companies for England and Wales, with its principal place of business at 128, City Road, London, EC1V 2NX, UK and all Operations at Stevenage, Hertfordshire, UK.
2. Use of the Website
2.1 Account Creation
You may be required to create an account in order to place an order. You agree to provide accurate and complete information during the registration process, and to update this information if necessary.
2.2 Prohibited Use
You agree not to use the Website for any unlawful purpose or in a way that could damage, disable, or impair the Website.
3. Products and Services
3.1 Product Descriptions
We strive to provide accurate descriptions of the products on our Website. However, we do not warrant that the product descriptions, images, or any content on the Website is accurate, complete, reliable, or current in terms of colour due to reflections of lights.
3.2 Availability of Products
All products are subject to availability. We may limit the quantities of products sold or refuse any order at our sole discretion.
3.3 Pricing
Prices are listed in British Pounds. We reserve the right to correct any errors in pricing that may occur.
4. Orders and Payments
4.1 Order Process
Once you have placed an order on the Website, you will receive an order confirmation email. Please review the details of your order to ensure accuracy.
4.2 Payment
We accept various forms of payment, by submitting an order, you authorize us to charge the payment method you have provided.
4.3 Order Cancellation
Once an order has been confirmed and processed, it may not be canceled. Please ensure the accuracy of your order before completing the transaction.
5. Shipping and Delivery
5.1 Shipping
We offer shipping to all European countries. Shipping fees and delivery times vary depending on the shipping method and destination. The shipping costs will be displayed during checkout.
5.2 Delivery
We will make reasonable efforts to deliver your order in a timely manner. However, we are not responsible for any delays caused by third-party carriers or circumstances beyond our control.
5.3 Customs and Import Duties
For international orders, you may be subject to customs duties, taxes, or other fees upon delivery. These charges are your responsibility and will not be reimbursed by us.
6. Privacy Policy
6.1 Data Collection
We collect personal information, such as your name, email address, shipping address, and payment details, for the purpose of processing your orders and improving your experience on our Website. For more information on how we handle your data, please refer to our Privacy Policy.
7. Changes to These Terms We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes to the Terms constitutes your acceptance of the updated Terms.
8. Contact Us If you have any questions or concerns about these Terms, please contact us at:
info@myhairbynana.com
+447399681793
RETURN & REFUND POLICY
At Hairbynana, we adhere to UK consumer laws to ensure customer trust and satisfaction. REFUND ELIGIBILTY; Customers may request a refund on purchased goods within 14 days of receiving their order, provided the item is in its original condition, with all tags and packaging intact. HOW TO REQUEST A REFUND; To initiate a return and refund, kindly contact us at [info@myhairbynana.com] with your order details and reason for the return. We will respond with instructions on how to return the item. Once we receive the returned item, our team will inspect it and ensure it meets our refund criteria. If the item is eligible, we will process your refund within 14 days. NON-REFUNDABLE ITEMS; *Wigs that have been worn, altered or tampered with. *Sales/Clearance items. *Custom or personalized wigs. For any questions regarding our Refund Policy, please contact us at [info.myhairbynana.com]